Hardware Failure
Affected
Operational from 7:54 AM to 4:49 AM
Operational from 7:54 AM to 4:49 AM
- Resolved · UTC
The problematic stick of ram has been removed from the server and our team is satisfied that no further issues will arise until new hardware arrives.
Maintenance will be scheduled when the new hardware arrives to out team - Investigating · UTC
The server is currently offline. We are working on express shipping parts as best as possible and our team will be heading to the datacenter soon to begin fixing any intermediate issues
- Update · UTC
Prior Updates:
2022-12-20 08:02:51 (UTC+00:00) - Server was identified to be offline by automated tools
2022-12-21 05:39:00 (UTC+00:00) - Our team arrived at the datacenter and began working on restoring the server
2022-12-21 06:20:49 (UTC+00:00) - Server was restored online. A misconfiguration on the boot order caused it to not boot after crashing. When running diagnostics and also displayed on the boot screen, one of our DDR4 RAM sticks were displaying errors
2022-12-21 07:15:51 (UTC+00:00) - Server was identified to be offline by automated tools
2022-12-21 07:16:51 (UTC+00:00) - Server came back online by itself. This is believed to be a hard crash caused by the memory issues - Identified · UTC
Hardware failure has been identified on our Sydney 02 server. This is believed to be the memory.
Due to the holiday period, we are struggling to find a quick replacement and as such our service may suffer for the next 1-2 weeks until replacement parts can be arranged from a vendor