Full network outage

Resolved

Major outage

Started about 3 years ago09 May, 2023Lasted about 4 hours09 May, 20239:16 PM10 May, 20231:07 AMUTC

Affected

VPS Hosting

Sydney 02

Updates

Resolved
10 May, 2023 at 1:07 AMUTC
Resolved
10 May, 2023 at 1:07 AMUTC
This incident has been resolved and all of our services are operational as normal
Monitoring
10 May, 2023 at 12:56 AMUTC
Monitoring
10 May, 2023 at 12:56 AMUTC
The power has been restored to our network switch and we are monitoring the servers.

We are working on a permanent solution to utilising both power feeds in the datacenter in future like we already do on the servers that host the services
Identified
09 May, 2023 at 9:56 PMUTC
Identified
09 May, 2023 at 9:56 PMUTC
We have identified the issue to be caused by power maintenance at our datacenter (NextDC S1). We are working with our colocation partner and datacenter to have our switch moved onto the other power source
Investigating
09 May, 2023 at 9:16 PMUTC
Investigating
09 May, 2023 at 9:16 PMUTC
Our automated systems have detected our Sydney 01 server is currently offline. Our team has been notified and we are investigating the incident

LiftUp Hosting services that may be impacted:
- Web Hosting
- Billing Portal

LiftUp Hosting - Full network outage – Incident details